Overview
Supervision Training Services (“STS”, “we”, “our”, “us”) is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we collect, use, disclose, store and secure personal information.
1. Personal information we collect
We may collect identity data (name, organisation, role), contact data (address, email, phone), professional data (years of practice, qualifications), payment data (invoice references), and sensitive data (dietary or accessibility needs).
2. How we collect information
We collect personal information through our course reservation forms, email correspondence, phone communications, and via cookies when you visit our website.
3. Why we collect, hold and use your information
We use your personal information to administer training reservations, issue invoices and certificates, communicate about services, and meet legal obligations.
4. Disclosure of personal information
We only disclose information to trusted service providers, as required by law, or with your consent.
5. Sensitive information
Sensitive information is collected with your consent and only used for the purposes it was provided.
6. Access and correction
You can request access to or correction of your personal information by contacting us. We respond within 30 days.
7. Data security
Your information is stored securely in compliant data centres with encryption and access controls.
8. Retention
Financial records are kept for 7 years; training records are kept for at least 5 years unless deletion is requested earlier.
9. Cookies and analytics
We use cookies and Google Analytics to improve our website. Cookies can be disabled in your browser settings.
10. Third-party links
Our website may link to third-party websites. We are not responsible for their privacy practices.
11. Policy updates
We may update this policy. Major changes will be communicated via the website or email.
12. Contact & complaints
Contact us via our Contacts page. Complaints can also be made to the Office of the Australian Information Commissioner (OAIC).
Disclaimer: This policy is provided for information and does not constitute legal advice. Please consult a privacy professional to ensure compliance with your specific operations and jurisdictional obligations.